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Help centre

Answers by what you are trying to do.

Not organised by feature name, because nobody wakes up wanting to use a feature. Search what you are actually trying to get done.

How do I start a payroll run?

Open Payroll, pick the month, and NaijaPay loads last month for you. Change what changed, look at the totals, and approve. Nothing is paid, remitted or filed until you approve.

How do I add a new member of staff mid month?

Add them with their actual start date. Part month pay is calculated from that date, and their first payslip shows the period it covers.

Someone left. What do I do?

Mark the leaving date. Final pay, any outstanding earned wage draw and the last deductions are calculated, and their record stays available for the annual return.

How does a member of staff claim rent relief?

They upload a tenancy agreement or rent receipts in their own app. You approve it once and the relief applies from that month onward. You never have to store the document yourself.

Where do I find a remittance receipt?

Open the run, then Remittances. Every receipt shows the authority, the period, the amount, the date accepted and the reference issued. Receipts export with the run.

My state authority rejected a schedule. What now?

The run shows the rejection reason and what to correct. Fix it and resubmit from the same screen. Nothing has to be rebuilt.

How do I give my accountant access?

Settings, then People, then Invite an adviser. They get their own login into your book. You can remove it at any time and the log shows everything they did.

What is earned wage access and does it cost me anything?

It lets your staff draw part of what they have already earned this month before payday. It costs the employer nothing and never touches your working capital. The employee sees a flat fee before confirming and can decline.

Can I run payroll for staff in more than one state?

Yes. Tag each person to their work location. Remittance splits by authority automatically and you approve one run.

How do I export everything?

Settings, then Data, then Export. You get every run, every payslip and every remittance receipt in a format your accountant or your next system can open. No fee, no notice period.

I have not filed for a previous year. Can you help?

Tell us and we will be honest about what it takes, including what it will cost and what the exposure is. We would rather lose the sign up than pretend a bad situation is simple.

How do I change plan when my headcount changes?

It changes automatically, and we tell you before it does rather than after. You will never discover a plan change from an invoice.

If the answer is not here

Email us

hello@naijapay.ng. A person reads it, and on a paid plan you get an answer the same working day.

Call us

+234 800 7889 89, working hours, Lagos time.

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